Salesforce's 'Coworker' expands integrations with Teams, launches Mac and Windows apps

[Financial News] Salesforce is expanding the reach of its AI-powered workplace collaboration solution, Agentforce Coworker, to major work platforms, including Microsoft (MS) Teams and dedicated apps for Mac and Windows. The company aims to lower barriers to AI adoption by enabling businesses to use AI agents in their existing work environments.
On the 10th, Salesforce announced plans to expand Agentforce Coworker's integrations with external platforms and launch new features.
Agentforce Coworker is a solution that breaks users' work requests into multiple steps and links each task to suitable AI agents and workflows to carry it out. It provides the results of the work and follow-up actions, then completes tasks after users review and approve them. According to Salesforce, about three months after its global launch, the solution had reached 185,000 users worldwide, while usage had increased 21-fold over the same period.
Following its integrations with Google Workspace and Microsoft 365, Salesforce plans to officially launch Microsoft Teams integration and dedicated apps for iOS, Mac and Windows this month. It will also introduce a Model Context Protocol (MCP) server this month, enabling connections to external AI environments. Users will be able to access data accumulated in Salesforce and use AI agents without leaving their existing work platforms.
Salesforce is also enhancing its work automation features. In December, it plans to introduce 'Scheduled Tasks,' which automatically handle repetitive work, and 'Daily Digest,' which organizes and provides a daily list of priorities for key tasks.
'History,' which is currently available, lets users continue working across multiple devices while retaining previous conversations and work context. The 'Skills' feature lets users turn frequently used work processes into reusable workflows and share them with other team members.
Park Se-jin, CEO of Salesforce Korea Limited, said, "We plan to continue strengthening our capabilities to help companies in Korea transform their ways of working and workplace culture through AI and create new business value."


[email protected] Choi Hye-rim Reporter