Air Busan ranks No. 1 in the LCC category of the Korean Standard-Service Quality Index for 10 consecutive years

[Financial News] Air Busan said on the 4th that it had ranked first in the low-cost carrier category of the “2026 Korean Standard-Service Quality Index (KS-SQI).” It has ranked first in this category for 10 consecutive years.
The KS-SQI is a leading measure of service quality and customer satisfaction, jointly developed by the Korean Standards Association (KSA) and the Institute of Management at Seoul National University.
Air Busan received the highest scores in 11 of the 12 evaluation categories, including service accuracy, friendliness and ease of use.
As it marks its 19th anniversary, Air Busan has worked to improve customer satisfaction, with perfect safety, convenient service and practical fares as its core values. Last April, it was the only Korean carrier to receive a “Very Good” rating for both domestic and international flights in the operational reliability category of the “2025 Air Transport Service Evaluation” announced by the Ministry of Land, Infrastructure and Transport. In the international category, it set a record by receiving the highest rating for 10 consecutive years.
Air Busan is also continuing to improve the customer experience. By operating the only airport lounges run by a domestic low-cost carrier, using the new international terminal at Gimhae International Airport, moving to Terminal 2 at Incheon International Airport, and expanding its introduction of next-generation eco-friendly aircraft, it is creating an even more comfortable air-travel environment.
Air Busan also holds a monthly Service Improvement Committee meeting to analyze feedback from key customers (VOC) and the causes of complaints, and actively applies the resulting improvement measures to enhance the quality of its frontline services.
An Air Busan representative said, “We will continue to listen to our customers and steadily improve the quality of our services overall, doing our utmost to establish ourselves as an airline that customers can trust and choose.”
[email protected] Kwon Byeong-seok Reporter