OSSTEM IMPLANT ranks first in three categories for satisfaction with dental equipment after-sales service

[Financial News] OSSTEM IMPLANT received high marks from dentists for its after-sales service for dental equipment.
According to OSSTEM IMPLANT on the 26th, the company ranked first in all three categories—after-sales response speed, problem-solving ability and overall satisfaction—in a survey on dental equipment conducted by Dentphoto, a domestic community for dentists, among 1,000 members.
The survey, which covered 11 companies in Korea and abroad, included 877 practicing dentists and 123 non-practicing dentists.
Asked which company was quickest to send an employee when after-sales service was requested due to an equipment problem, 44.4% of respondents chose OSSTEM IMPLANT. The company also ranked first for its ability to solve problems after visiting a practice, with 39.2%, and for overall after-sales satisfaction, with 40.2%.
Dental equipment is used continuously in the course of treatment, so breakdowns or malfunctions can affect appointment schedules and hospital operations. That is why, in addition to equipment performance, the ability to respond quickly and resolve problems on site is important.
OSSTEM IMPLANT provides customer support services ranging from equipment supply, installation and training to maintenance, and operates dedicated after-sales teams in regions across the country. It also ranked first in an implant-related survey of 2,000 dentists conducted last June.
A representative of OSSTEM IMPLANT said, “This is the result of providing prompt and accurate after-sales service from the perspective of actual users, rather than stopping at equipment supply,” adding, “We will enhance our after-sales expertise and response speed to help dental clinics focus on providing care smoothly.”
[email protected] Jeong Sang-hee Reporter