Putting 511 AI agents to work saved 36,800 work hours a year

[Financial News] Bespin Global applied 511 artificial intelligence (AI) agents to its internal operations, saving 36,800 work hours annually, the company said. It has compiled 34 examples of AI use across major industries, including finance, the public sector and manufacturing, alongside its own AI transformation (AX) achievements, to support companies adopting AX.
Bespin Global said on the 20th that it had published the ‘2026 AX Customer Casebook by Industry,’ which covers the outcomes of AI adoption by companies in Korea and abroad and how they are using the technology.
The casebook contains 34 examples in total, including 14 domestic projects involving KB Life, Woori Financial Group, Korea Hydro & Nuclear Power and the Korea Forest Service, as well as AI use cases from global companies and Bespin Global’s own AX achievements. It is organized by industry, outlining the technologies applied and the results, so companies can use the information in their own operations.
Bespin Global analyzed 33,924 tasks a year and identified more than 900 automation opportunities, while designing and validating 751 AI agents. The company said 511 agents are now in continuous operation, reducing annual work hours by 36,800 and human error by 99%.
The overseas examples highlighted productivity gains from AI adoption across industries. The number of banks in global finance disclosing returns on AI investments rose from four to 15 in just one year. In manufacturing, examples showed productivity improving by 40% and delivery lead times shortening by 48%. The casebook also forecasts that by 2030, AI will handle one in every three purchasing decisions in retail.
The key technologies featured in the casebook include Bespin Global’s own platforms: HelpNow AI Platform, HelpNow AI Foundry and HelpNow DataOps. It also presents examples of using retrieval-augmented generation (RAG), agentic AI and multi-agent technologies in multicloud environments, including Amazon Web Services (AWS), Google Cloud and Naver Cloud.
The casebook is available free of charge through Bespin Global’s official channels.
[email protected] Choi Hye-rim Reporter