SEMAS discusses win-win delivery app integration in talks with riders, plans next year's support policy

[Financial News] The Small Enterprise and Market Service is pursuing the integrated operation of public delivery apps and the establishment of a public-private cooperation framework to ease delivery fee burdens on small business owners. The aim is to respond to a market structure centered on private delivery platforms by improving the operational efficiency and competitiveness of public delivery apps.
 According to SEMAS on the 13th, it held a policy roundtable on win-win delivery apps in Seongsu-dong, Seoul, on the 12th, with 10 people in attendance, including SEMAS Chairman In Tae-yeon, representatives of the Institute for the People's Livelihood Economy, and public delivery app officials.
 Participants shared the need for integrating public delivery apps, implementation plans, and future tasks. They focused in particular on the issue of oligopoly in the delivery app market, ways for the public and private sectors to cooperate, and plans to integrate the operation of public delivery apps and strengthen their competitiveness.
 SEMAS is currently gathering views from a range of stakeholders—including public delivery app operators, delivery agencies, delivery riders' labor unions, private-sector experts, consumers, and small business owners on the platforms—to formulate its 2027 support policy for win-win delivery apps.
 Going forward, it plans to continue holding roundtables with consumers and small business owners on the platforms, among others, and assess how delivery apps are being used and the difficulties encountered on the ground. Based on this, it plans to develop support measures to ease fee burdens on small business owners and help bring about tangible improvements in their business operations.
 Chairman In said, "Delivery apps have a direct impact on small business owners' ability to expand their sales channels and on their revenue, so it is important to improve the competitiveness of public delivery apps and establish a sustainable operating system." He stressed, "We will reflect voices from the field in policy and strengthen public-private cooperation to develop effective support measures that can create a stable business environment for small business owners."

[email protected] Kim Hyun-cheol Reporter