'Protecting Teachers' Educational Activities'... Jeonnam Gwangju Special Metropolitan City Office of Education Blocks Malicious Complaint Calls at the Source

【Financial News, Jeonnam Gwangju = Hwang Tae-jong】The Jeonnam Gwangju Integrated Special Metropolitan City Office of Education (Gwangju Metropolitan City Office of Education) will block malicious complaint calls at the source starting in October as part of efforts to systematically respond to school complaints and protect teachers' educational activities.
 To this end, it introduced a new complaint-call response system that routes calls from outside the school to the school's main-number automated response server (ARS), ensuring that teachers do not have to answer complaint calls directly.
 Gu Yeong-cheol, director of the Department of Character and Student Life Education at the Gwangju Metropolitan City Office of Education, emphasized, "We expect this system to reduce malicious complaints, including verbal abuse and profanity over the phone, and enable school staff to work safely."
 The complaint-call response system has been established at 324 schools in the Gwangju area, including elementary, middle, high and special schools, as well as public standalone kindergartens. Callers must go through the school's main-number automated response server (ARS), select the desired department and request to be connected. Even calls made directly to a classroom number are redirected to the main line.
 When schools place calls to outside numbers, the school's main number is displayed to the recipient. This reduces the exposure of classroom phone numbers and enables a consistent call-handling system.
 In particular, calls made with caller ID withheld are automatically disconnected after the automated response server plays a voice message.
 Gu Yeong-cheol, director of the Department of Character and Student Life Education, said, "A school-main-number-centered complaint response system will enable schools to handle complaints more systematically and create conditions for teachers to focus on classes and educational activities." He added, "We will reflect each school's work characteristics and on-site opinions so that the new call-handling system can become firmly established."

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