Lee: "Officials Handling Civil Complaints Are Doctors Who Heal Citizens' Pain... Allowances to Be Considered"

[Financial News] On the 2nd, President Lee Jae Myung described officials handling civil complaints as "doctors who help heal the pain of the people of the Republic of Korea" and said he would strengthen compensation and recognition for civil complaint work.
At the 'The People's Voices Change the Republic of Korea' civil complaint innovation case report meeting held at the Sejong Convention Center in Sejong City that day, President Lee said, "The role of officials handling civil complaints is truly important," making the remarks.
President Lee said, "You are our doctors who help heal the pain of our people in the Republic of Korea," adding, "I deeply thank all of you doctors."
He also mentioned the difficulties experienced by officials and complainants during the civil complaint process. President Lee said, "We are suffering, the officials are suffering, it costs money, and the person concerned suffers even more. We have to stop this somewhere."
He stressed, "How unfortunate and heartbreaking is it that people spend their entire lives pursuing a civil complaint, wrap banners around their bodies, pitch tents, and hold out in front of government offices in the bitter cold? If we explain things seriously, listen, and show care, we can prevent such situations."
He urged officials handling civil complaints to respect complainants as fellow citizens. President Lee said, "I hope you will think of that person as someone like our own child, parent, or sibling," adding, "Please approach your work with the attitude of saving a person, devoting your heart and body with the utmost care."
He also called for civil complaints to be used as material for improving policies. President Lee said, "There is an enormous amount of work we need to do contained in their voices and in the complaints they submit," and stated, "Civil complaints are a treasure trove of national policy."
He continued, "It is important to identify what the people want and what they are seeking on the ground," saying officials should pursue an administrative approach that involves visiting residents directly to identify their inconveniences.
He also proposed support measures for officials responsible for civil complaints. President Lee said, "We may need to increase staffing somewhat, issue more commendations, and, if necessary, perhaps create an allowance for resolving civil complaints."
Referring to the change in terminology from "malicious complaints" to "unusual complaints," President Lee stressed, "To ease the resentment that has built up over years, or perhaps decades, we truly need a great deal of care," adding, "We must show consideration and provide compensation for that hardship."
[email protected] Seong Seok-woo Reporter