KakaoBank Corp Ranks 1st in Internet-Only Bank Sector of '2026 KCSI Customer Satisfaction' for 6 Consecutive Years

[Financial News] KakaoBank Corp announced on the 30th that it ranked first in the internet-only bank sector for the sixth consecutive year in the 2026 KCSI (Korea Customer Satisfaction Index) survey conducted by the Korea Management Association Consulting (KMAC).
KCSI is Korea's leading customer satisfaction survey, conducted since 1992. It evaluates satisfaction through one-on-one face-to-face interviews with customers who have actually used products and services.
KakaoBank Corp saw its scores improve across all categories in this year's satisfaction evaluation compared with the previous year. In particular, it received high ratings in key areas such as reliability, useful financial products, and convenient loans.
The expansion of financial services utilizing artificial intelligence (AI) was also well received. KakaoBank Corp is enhancing the convenience of financial services by introducing various services, such as AI search, AI Financial Calculator, AI transfer, and AI group manager, for the first time in the financial industry. It also continued its efforts to improve financial accessibility for people with disabilities. In January this year, it introduced the 'AI Sign Language Consultation Service,' which provides sign language to hearing-impaired customers using realistic avatars based on generative AI.
Customer satisfaction with consultations, a key customer touchpoint, also increased compared with the previous year. KakaoBank Corp is strengthening its consultation capabilities while improving efficiency through AI and automation. It operates a 24-hour consultation chatbot and a customer-tailored ARS, and has established support systems for consultation operations, including AI-based inquiry volume prediction and AI search.

[email protected] Ye Byeong-jeong Reporter