Onpan Counseling Center Named an Outstanding Institution for the Second Consecutive Year

[Financial News] Onpan Counseling Center, operated by the Korea Small and Medium Venture Business Distribution Center under the Ministry of SMEs and Startups, has been selected as an outstanding institution for call center service quality.
On the 16th, the Korea Small and Medium Venture Business Distribution Center said that Onpan Counseling Center was selected as an outstanding institution in the telephone counseling category for other public institutions in the Korean Standards Association’s 2026 Call Center Quality Index (KS-CQI) evaluation for the second consecutive year.
The KS-CQI is an index operated by the KSA to assess the quality of call center services in South Korea. This year, 242 companies participated in the telephone counseling category.
The evaluation was based on mystery calls and customer surveys. Seven areas, including reliability, friendliness, and proactiveness, were assessed comprehensively. Onpan Counseling Center received high scores for friendliness and proactiveness.
Onpan Counseling Center is a dedicated counseling center for the Small Business Online Sales Channel Support Program. It provides comprehensive assistance, including guidance on the program, application support, and responses to inquiries arising during the use of support programs.
Lee Tae-sik, CEO of the Korea Small and Medium Venture Business Distribution Center, said, "The selection of Onpan Counseling Center as an outstanding institution in the KS-CQI is especially meaningful because it represents renewed recognition of our efforts to continuously improve counseling quality and service standards." He added, "We will further strengthen our role as a specialized counseling channel supporting small businesses’ digital transformation and the successful expansion of their online sales channels."
[email protected] Kim Hyun-chul Reporter