[Exclusive] Police to Invest KRW 720 Million in Upgraded Training 112 System, Enabling Repeated Drills Like Real Emergency Reports

[Financial News] The police are moving to improve the training 112 emergency reporting system to strengthen their response to crimes and disasters.
According to a review of reporting by Financial News on the 14th, the police plan to upgrade the training 112 emergency reporting system with approximately KRW 720 million in project funding. The infrastructure will be improved to support up to 500 simultaneous users. The goal is to build a system that enables scenario-based training for employees newly assigned to the 112 Comprehensive Security Situation Room and trainees at the Central Police Academy (CPA), among others.
The project comes as 112 reports involving crimes and disasters become increasingly complex and diverse, raising the importance of assessing situations at the initial stage of a report and responding swiftly. The police determined that existing training alone was insufficient for comprehensive practice covering the entire process, from receiving a report to issuing dispatch instructions and closing the case. The police have so far operated the training 112 system temporarily on the development server of the existing 112 system. However, using the existing server resulted in insufficient capacity and frequent service interruptions caused by various tests, making it difficult to maintain a stable training environment. In addition, training methods differed among metropolitan and provincial police agencies, leading to variations in training content and standards. The police also faced limitations in centrally managing training records and outcomes.
Through this project, the police will rebuild the training 112 system on a dedicated server physically separated from the live operating environment. Source code for the existing 112 system’s report intake and dispatch functions, as well as the mobile 112 app, will be transferred to the new server to create a training environment identical to the live system.
The new system will use the screens, keyboard shortcuts, and input methods of the actual 112 emergency reporting system. It will allow trainees to repeatedly practice the entire process, from receiving a report to issuing dispatch instructions and closing the case, under conditions similar to those of the workplace. In addition, trainees will be able to directly use key functions, including Visible 112, joint response, and closed-circuit television (CCTV), according to pre-entered reporting scenarios.
Training results will be automatically recorded and analyzed. Each trainee’s performance will be assessed based on the appropriateness of situation recognition, the accuracy of code assignment, and the timing of dispatch instructions.
Training records will also be centrally managed. Records of participation and the number of training sessions, along with evaluation results, will be accumulated for each individual and institution. The data will be used to assess training nationwide and standardize its operation. The aim is to reduce differences in training methods and standards among metropolitan and provincial police agencies and continuously improve report-handling capabilities through repeated practice.
A police official explained, "We expect this to provide the foundation for ensuring that response capabilities are maintained without gaps anywhere across the country."


[email protected] Seo Ji-yoon Reporter