Railway Protection Zone Reports Streamlined from 11 Steps to One; Korea National Railway Receives Prime Minister’s Award

[Financial News] Korea National Railway converted reports on activities in railway protection zones to a digital process, allowing the 11-step procedure to be completed in a single integrated process. The processing period was shortened from approximately 30 days to 22 days, while related documents decreased by 88.9%.
On the 10th, Korea National Railway announced that it had received the Prime Minister’s Award in the Knowledge Management category at the 15th Korea Knowledge Awards, hosted by the Ministry of the Interior and Safety (MOIS) at Hotel Shilla in Jung-gu, Seoul, in recognition of these achievements.
A railway protection zone is an area within 30 meters of a railway boundary. Under the Railway Safety Act, anyone seeking to excavate or construct a new building in the area must report the activity to Korea National Railway, the managing authority.
Korea National Railway revamped the process from report submission through result confirmation so that it could be handled in one integrated process through the Railway Comprehensive Information System (RAFIS). As a result, the number of documents produced fell from 19,224 to 2,136.
User guidance functions were also strengthened. Progress at each stage of the reporting process is now automatically sent to applicants through Kakao notification messages, allowing them to check the status in real time. An AI chatbot providing information on laws and reporting procedures related to railway protection zones incorporates approximately 200 consultation scenarios.
The Korea Knowledge Awards are government honors given to organizations that have achieved government innovation or improved corporate competitiveness through knowledge administration and knowledge management. This year, the awards placed particular emphasis on cases that improved public services and work methods through digital technology.
Jeong Jin-hyeok, chairman of Korea National Railway, said, "It is meaningful to receive external recognition for our achievements in improving public convenience and administrative efficiency through the active use of innovative technologies such as AI. We will focus the capabilities secured through work innovation on protecting railway facilities and inspecting high-risk construction sites."
[email protected] Choi Ga-young Reporter