Seven Local Governments to Be Selected for Handling Civil Complaints in One Go; KRW 1 Billion in Special Local Allocation Grants

[Financial News] The Ministry of the Interior and Safety will select local governments that have improved administrative procedures so civil complaints previously requiring visits to multiple agencies or departments can be handled in one go. A total of KRW 1 billion in special local allocation grants will be provided. This year, the integrated service allowing applicants to file business operating notifications for food and beauty businesses and business registrations at the same time will also be a key evaluation criterion.
MOIS announced on the 6th that it will hold a contest for outstanding “one-stop administrative services” among 230 local governments nationwide. The evaluation will cover one-stop administrative services implemented from January 1 through October 30 this year.
The contest will focus on cases in which complex civil complaints were resolved through cooperation among agencies or departments, as well as cases in which changes to systems and procedures reduced the number of visits required by applicants and shortened processing times. Cases involving dedicated organizations or civil-complaint managers that resolved complaints left unsettled for extended periods will also be evaluated.
In particular, this year’s key evaluation items will include the integrated application service for business operating notifications and business registrations for food and beauty businesses. The review will consider how extensively local governments actually used the service and how much it reduced inconvenience for applicants.
The evaluation will be conducted in two stages. After written reviews and on-site verification, the top 10 local governments will be shortlisted, and a presentation review will be used to select the final seven. The selected local governments will receive a total of KRW 1 billion in special local allocation grants.
In the first-stage written review, 40 points will be awarded for efforts by the head of the institution, 30 points for performance on priority initiatives such as the integrated application for business operating notifications and business registrations, and 30 points for performance in implementing initiatives identified independently. In the second-stage presentation review, the degree to which applicants actually experienced improved convenience will carry the greatest weight, at 30 points. Innovation in processing procedures, scalability and sustainability, and cooperation among departments will also be assessed.
Applications are due by October 30. MOIS plans to select the outstanding local governments after written reviews, on-site verification, and presentation reviews in November, and distribute the special local allocation grants in December.
[email protected] Lee Bo-mi Reporter