LG Uplus to Establish AI Agent Quality Management System
- Input
- 2026-09-01 10:29:59
- Updated
- 2026-09-01 10:29:59
[Financial News] LG Uplus said on the 1st that it will work with global artificial intelligence operations management company Arize AI to establish a system for managing the quality of AI agents.
As AI use expands across corporate operations, demand is rising for solutions that can continuously monitor AI agent performance and response quality, while systematically managing errors that may occur during operation. LG Uplus appears to be targeting that market.
LG Uplus announced that it signed a strategic Memorandum of Understanding (MOU) with Arize AI and agreed to cooperate in technology areas to improve the performance and quality of AI agents.
Arize AI is an AI operations management company that measures the performance of generative AI and AI agents and analyzes errors. It provides AI service quality management solutions for companies across a wide range of industries, including Telecommunications, Finance, manufacturing, and retail.
Under the agreement, the two companies will cooperate in technology areas such as evaluating AI agent performance and response quality, as well as analyzing errors that may arise during operation.
Specifically, they plan to work together on developing Korean-language and voice-based AI evaluation technologies, advancing safety mechanisms to prevent AI from generating inaccurate or inappropriate responses, and identifying joint business opportunities in the domestic B2B market.
Based on this partnership, LG Uplus plans to strengthen its AI operations management capabilities and continue reviewing ways to enhance AI services for corporate customers.
SangYup Lee, CTO of LG Uplus, said, "As AI becomes a core part of corporate work environments, not only performance but also reliability and operational stability are emerging as key competitive advantages." He added, "Through our cooperation with Arize AI, we will strengthen our AI operations management capabilities and provide AI services that customers can trust."
[email protected] Yoon Hong-jip Reporter