KT to Build AI Consulting System for Woori Bank

[Financial News] KT is moving to build an agentic artificial intelligence (AI) contact center that links Woori Bank's chatbot and consultation bot to support everything from customer inquiries to task processing.
KT Corporation is expanding its presence in the financial-sector AI contact center (AICC) market, having secured four of the country's five major commercial banks as clients.
KT Corporation said on the 31st that it had been selected by Woori Bank as the operator for its 'AI chatbot and consultation bot rebuild' project and will begin building an AI-based customer consultation system.
The project aims to upgrade the infrastructure of Woori Bank's non-face-to-face customer service channels, the chatbot and consultation bot, and to expand the chatbot's consultation scope and task-handling functions by linking an 'AI banker' that provides financial consultations based on AI with AI agents. The company plans to improve the completeness of inbound consultations and extend AI use to outbound consultations and branch consultations as well.
KT Corporation will apply its new 'Agent Connector' solution to the project. Agent Connector links different channels and services, including chatbots, consultation bots, AI bankers and AI agents, and helps maintain the user's consultation context seamlessly. Even when customers move between channels during a consultation, the system will provide continuous service based on previous conversations and support task processing, creating an agentic AI contact center (CC) environment.
KT Corporation is currently building and operating AICC solutions for four of the country's five major commercial banks.
Kim Won-tae, Senior Managing Director of KT Corporation's Enterprise Division and head of the Public and Financial Business Unit, said, "Based on KT's experience in building and operating AICC systems in the financial sector and its AI capabilities, we will support Woori Bank's innovation in customer consultation and lead the spread of financial AI transformation (AX) based on agentic AICC."

[email protected] Choi Hye-rim Reporter