4.15 Million Won Prada Padded Jacket, 'Spots' After Wearing It Once... Prada, Which Claimed "No Defects," Eventually Issues 'Full Refund' [Luxury Price Story]
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- 2026-05-21 09:15:55
- Updated
- 2026-05-21 09:15:55
15 million won at a Prada store located in a department store in Seoul in November 2023.
Prada Says "We Will Pay Only Half" After Consumer Agency Finds 'Fabric Defect' According to Yonhap News on the 21st, the Consumer Dispute Mediation Committee of the Consumer Agency announced the previous day that it had made this decision regarding a dispute mediation application filed by a consumer demanding a refund for a Prada padded jacket. Mr.
After wearing the product only once, dozens of white spots began to appear all over the jacket, prompting Mr.
Prada Says "We Will Pay Only Half" After Consumer Agency Finds 'Fabric Defect' According to Yonhap News on the 21st, the Consumer Dispute Mediation Committee of the Consumer Agency announced the previous day that it had made this decision regarding a dispute mediation application filed by a consumer demanding a refund for a Prada padded jacket. Mr.A to apply for after-sales service (A/S) with Prada four to five times over a period of about a year.
However, the issue was never resolved.
According to A, during this process, Prada informed A that the cause was "unknown" and that there were "no defects," and refused to provide support, stating, "We cannot take responsibility even if it occurs again.
" Continuing the dispute with Prada over compensation, A requested a review from the Korea Consumer Agency in January 2024 and again requested a review from the Agency's Textile Product Deliberation Committee in January of last year.
As a result, the conclusion was reached that "the defect appears to be caused by poor quality of the product itself, and since the responsibility for negligence lies with the retailer, appropriate compensation is recommended in accordance with consumer dispute resolution standards.
49 million won, which is 60% of the purchase price, taking into account the period of use.
" Customer goes to Dispute Mediation Committee.
Prada Says "We Will Pay Only Half" After Consumer Agency Finds 'Fabric Defect' According to Yonhap News on the 21st, the Consumer Dispute Mediation Committee of the Consumer Agency announced the previous day that it had made this decision regarding a dispute mediation application filed by a consumer demanding a refund for a Prada padded jacket. Mr.
Ultimately, Decision Ordered to "Pay the Full Amount" However, A claims that spots appeared immediately after purchasing the product A rejected Prada's offer, stating that she had barely been able to wear the clothes, and filed a complaint with the Consumer Agency's Dispute Resolution Committee.
Prada Says "We Will Pay Only Half" After Consumer Agency Finds 'Fabric Defect' According to Yonhap News on the 21st, the Consumer Dispute Mediation Committee of the Consumer Agency announced the previous day that it had made this decision regarding a dispute mediation application filed by a consumer demanding a refund for a Prada padded jacket. Mr.15 million won.
The committee determined that the jacket was defective, as spots repeatedly appeared despite A's various efforts to remove them, and concluded that there was no basis to view the product as having been used normally.
An official from the Consumer Agency stated, "We are currently in the period of verifying whether the business operator accepts the mediation decision, so it is not yet known whether the mediation was concluded.
" In response to a query from Yonhap News regarding whether they would accept the Consumer Agency's decision, Prada replied, "The inquiry and details have been forwarded to the relevant department.
"
newssu@fnnews.com Kim Su-yeon Reporter