"If you don't understand the effort that goes into making it, I won't sell it to you"... Dubai Chewy Cookie seller refuses to sell, sparking online debate [What do you think?]

[The Financial News] As the dessert Dubai Chewy Cookie has recently exploded in popularity, a story posted online about a seller refusing a customer’s purchase request has stirred controversy.
News1 reported that a post was recently uploaded to an online community claiming, "A small neighborhood café unilaterally canceled my reservation for Dubai Chewy Cookie."

The poster, identified as A, wrote, "There’s a small café in my neighborhood that had many reviews saying their Dubai Chewy Cookie is delicious, so I placed an order through Naver’s reservation service. It was limited to one per person at 6,500 won each, and since I was already taking the subway there, I wanted to buy two so I could share one with my mom."

During the reservation process, A also left a note in the request field saying, "I’m making a reservation because I heard it’s really delicious. It would be great if you could increase the per-person limit to two."
A’s reservation was then unilaterally canceled without any further notice.

When A called the shop directly to ask why, the café owner reportedly said, "I cannot sell to someone who does not understand the effort that goes into making it."

A said, "There was no explanation at all about which part showed I didn’t understand their effort, or what exactly I did wrong," adding, "I don’t know if it’s right to refuse to sell to a paying customer for such a reason."

After the post went up, internet users reacted in various ways, with most comments critical of the café.

Some wrote, "Snapping at a customer who wants to pay and refusing to sell? That’s way over the top," "With that kind of attitude, they’ll lose all their regulars. It’s obviously just a short-lived fad anyway," "They need to stop selling before they come to their senses," and "Remember the honey butter chip craze—these trends pass quickly," criticizing the owner.

One commenter said, "Why overreact like that when it could have been handled with a polite explanation?" and criticized the owner’s attitude, adding, "If it’s too hard and there’s no profit margin, just close the business—why take it out on customers?"

On the other hand, some defended the café’s position. A number of users commented, "The per-person purchase limit is up to the owner," "From the business owner’s perspective, it might really have been a difficult situation," and "If they don’t want to sell, you can just buy it somewhere else."

y27k@fnnews.com Seo Yoon-kyung Reporter