"Customer Canceled Food a Day After Delivery, Saying It Was ‘4 Minutes Late’"...Delivery Platform Approved Refund [What Do You Think?]

[The Financial News] A self-employed business owner who runs a delivery-only restaurant claimed it was unfair that a delivery platform accepted a cancellation request for an order that had already been delivered a day earlier.

On the 10th, a post titled "A delivery platform that accepts cancellations even a day after delivery" was uploaded to the online community Bobaedream.
A, who said he runs a delivery-only takoyaki shop in Gwangju, South Jeolla Province, wrote, "Because it was Saturday, I was turning on the POS system around 2 p.m. to open the shop an hour earlier than on weekdays, when I was startled by an unwelcome alert saying, 'A cancellation request has been received.'"
He continued, "I thought maybe the customer canceled right after placing the order, so I checked the order history, but it turned out to be an order that came in at 3:47 p.m. the previous day," adding, "I was so taken aback that someone canceled food they had ordered the day before, a full day later, that I contacted the delivery platform’s customer center to confirm what had happened."
A said, "I was told that the customer requested a cancellation due to a delivery delay," and complained, "I was so dumbfounded that I asked how late it was, and they said it was 4 minutes."
He went on, "I can’t understand a customer who cancels and demands a refund a full day later, nor the delivery platform that accepts it," adding, "I know we’re supposed to respect a ‘customer-first’ policy, but how is something this heartbreaking considered acceptable?"

A also said, "I asked whether the customer had finished the food and then received a refund, or whether the platform had retrieved the food and taken action, but they just told me, 'We can’t disclose that under our policy,'" adding, "After talking with the call center for quite a while, I just felt completely drained."
He appealed, "What kind of awful customer is this, and what kind of delivery platform just agrees to whatever the customer says with a simple ‘yes’? How is this okay?"
Internet users who read the story reacted by saying, "Put them on a blacklist and cancel their order if they ever try to order again," "How can someone choose to live like that?", "This is truly shocking," and "If a cancellation request came in because the delivery was 4 minutes late, the platform should first check the food, and if the customer has even slightly touched it, they shouldn’t allow the cancellation."
newssu@fnnews.com Kim Su-yeon Reporter