"Even if you throw sugar on the owner's face, it's understandable"... Outrage over French toast delivered in a mess

[The Financial News] A customer who ordered French toast for delivery was shocked by the poor condition of the food and complained to the business, only to be treated as a troublemaker.
On the 27th, User A posted on an online community, "I ordered French toast via a delivery app, but there was so much sugar poured on it that I wondered if it was intentional or a mistake."
The photo uploaded by User A shows the toast completely covered in sugar, making the bread itself barely visible.
User A said, "I was so shocked when I received the food that I left a review for the restaurant asking, 'Would you eat this yourself?' Shortly after, I received a notification and an email that my post had been taken down."
They added, "They even included maple syrup separately, but is this really what French toast is supposed to look like? What do you think?" seeking opinions from other users.
User A also posted the menu photo provided by the business, emphasizing, "Of course, I understand menu photos are for reference, but there was no sugar at all in the menu image."

After hearing the story, online users commented, "At this point, even if you threw sugar on the owner's face, the whole world would understand," "Judging by the clumps, it looks like the sugar container lid came off and they just sent it out without fixing it," "They could at least have shaken off the excess sugar—sending it like that means they don't care about their business," "You'll get diabetes just eating that," and "I thought the toast was frozen and covered in frost."
Mr. Lee, a man in his 30s living in Mapo District, also said, "I left a review and then received a 'removal' notification from Baedal Minjok. Since it was my first time experiencing this, I called customer service to ask about it."
He complained to Baedal Minjok, "Do you remove every post just because a business requests it without checking the facts? If restaurants report all low ratings for removal, customers can't trust the ratings when ordering. Doesn't that undermine credibility?"
In response, Baedal Minjok explained, "Since business owners have the authority to manage posts, each owner can request a removal once. If you disagree, you can object."

Meanwhile, on delivery apps, review removals usually occur at the request of the business, often when they are dissatisfied with the rating or review content.
If a business requests removal through customer service, the delivery app can temporarily block (up to 30 days) or delete the review. Once a removal request is received, the review may be hidden for up to 30 days or deleted.

Some consumers argue that such policies infringe on their 'right to know.' Ms. Park, a woman in her 20s, told The Financial News, "The thing I look at most when choosing a restaurant and menu is the reviews. If I see a bad review, I don't order, so hiding comments feels like my right to know is being violated."
Delivery business owners counter that this is a minimal defense against rating attacks. They said, "When we apply for a 'blind' on malicious comments, it takes a long time from explanation to results, which is very difficult for us."
Delivery app operators say they cannot verify every case and therefore act as mediators.
A representative of Woowa Brothers, the parent company of Baedal Minjok, stated, "Clear action is taken against malicious reviews, but it's difficult to judge matters related to taste, food, or packaging. Since these aspects are subjective, we maintain a policy of mediation."
A Yogiyo representative said, "Business owners can request comment removals. For reviews like 'the food was cold,' we need to carefully examine whether there has been a rights violation."
moon@fnnews.com Moon Young-jin Reporter