Citizens Directly Improve Services... SR, Citizen Participation Living Lab Activities
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- 2025-08-27 10:07:39
- Updated
- 2025-08-27 10:07:39
The Citizen Design Group Discovers Service Issues at Suseo Station and Proposes Solutions and Experiments
[Financial News] SRT operator SR (SR) announced on the 27th that it conducted a Living Lab activity with the Citizen Design Group, where citizens directly identify service issues and experiment with solutions.
On the 25th, the Citizen Design Group held an experiment at Suseo Station to solve service issues. They discovered that the long queue in front of the restroom overlapped with the path of customers moving through the station lobby, and adjusted the waiting line by creating floor lines.
Additionally, they piloted a luggage space in front of the restroom for customers who find it inconvenient to use the restroom while carrying a suitcase.
Meanwhile, the Citizen Design Group is participating in senior customer app training with SR to address the difficulties seniors face using the SRT app. Particularly, the 'SEAT:ON (Turn on the Seat)' service, proposed to spread a culture of mutual consideration by sharing seat information among customers on the train, is awaiting the final evaluation as an excellent public service design project in 2025.
CEO Lee Jong-guk said, "We focused on citizen-led service improvements where citizens directly identify and experiment with issues on-site," and "We will continue to develop customized public services in line with government policies that communicate and innovate with citizens."
act@fnnews.com Choi Ah-young Reporter