"We will improve delivery satisfaction" Ace Bed conducts delivery manager training

[Financial News] Ace Bed announced on the 18th that it held a service quality improvement workshop with delivery partner Might & Main (M&M).
This workshop was held on the 14th to strengthen the service capabilities of delivery specialist managers for premium delivery. A total of 105 people, including employees from both companies and delivery managers, attended the event held at Seoul Station LW Convention.
During the workshop, training was conducted on how to provide customized services to customers and enhance bed delivery expertise, with employees from both companies participating as instructors to share their know-how and experiences.
In the first half of this year, excellent managers who received high evaluations in the kindness and expertise categories of the customer survey were selected and awarded plaques and prizes. This survey is conducted as part of efforts to identify service improvement points based on customer feedback and to standardize the overall delivery service.
Ace Bed emphasizes a differentiated delivery service based on a direct delivery system suitable for a premium brand. Since beds are large and heavy and the installation process is complex, high expertise is required throughout the transportation and installation process, and a close partnership with partners is maintained to operate a service specialized in bed delivery.
In addition, through the establishment of a nationwide delivery network and systematic manualization of all processes, the same service is provided anytime, anywhere. In addition, △fast delivery within a minimum of 48 hours after ordering △clean and safe delivery using professional clean kits △free lowering and relocation of existing beds, etc., are provided to enhance customer satisfaction.
Ace Bed plans to establish a new standard for premium delivery services through this workshop, leading delivery innovation in the industry, and providing the best experience to customers from product order to delivery completion.
An Ace Bed representative said, "Providing the best experience from the moment the customer first encounters the product is the core value of the brand," and "We will enhance customer satisfaction throughout the entire delivery service process by strengthening cooperation between the two companies."

stand@fnnews.com Seo Ji-yoon reporter