LG U+ Collaborates with OpenAI to Develop Agentic AICC

[Financial News] LG Uplus announced on the 28th that it has signed a memorandum of understanding (MOU) with OpenAI for the development of an Agentic Artificial Intelligence Contact Center (AICC).
LG Uplus plans to enhance customer service AI agents by applying OpenAI technology.
In particular, it is actively pursuing a multi-engine strategy that combines LG AI Research's 'Exaone' and OpenAI's application programming interface (API). LG Uplus plans to apply Exaone's Korean language and domain-specific capabilities to core areas of consultation services such as speech recognition (STT) and summarization, and provide optimized model combinations tailored to the service objectives and characteristics of each client using OpenAI technology.
In the second half of this year, it will also launch a customer-tailored Agentic AICC service that recommends the optimal model combination suitable for the business characteristics and requirements of the client.
Additionally, it plans to enhance customer response completeness and work efficiency by expanding the application of multi-engine-based technology to chatbots, auto QA (AI evaluates consultation content), and consultation advisors in customer centers.
Hyung-kyun Ahn, Head of LG Uplus Group, said, "Customer service automation using AI technology is not just about improving corporate productivity or providing convenience, but a key means of creating customer experience innovation."


psh@fnnews.com Seong-hyun Park, Reporter