"10 Billion Savings Effect" Seoul Economic Promotion Agency Leads AI Work Innovation

[Financial News] Seoul Economic Promotion Agency (SBA) is leading work innovation using AI.
Seoul Economic Promotion Agency announced on the 17th that it achieved digital innovation by introducing the AI-generated work assistant 'SBAbot Wiki' in July this year, following the introduction of the AI robot colleague 'SBAbot' in 2022.
SBAbot Wiki is an AI that improves the cumbersome search process of institutional work manuals (wiki). It has learned large-scale data frequently used in the practical work of the Seoul Economic Promotion Agency, including work manuals, internal regulations, and related laws.
In the past, users had to manually find related documents and select the necessary content through keyword input or menu search. Now, by asking questions in natural language like "How do I handle ○○ work?", AI understands the intent and provides a real-time summary response.
SBAbot handles simple repetitive tasks such as △simple voucher processing like meal allowances △automatic mailing service for company analysis △automation of city travel expense settlements.
The introduction of AI has significantly reduced work time and costs. When employees processed vouchers manually, it took about 14 minutes per case, but after introducing SBAbot, it was reduced to 2 minutes. Also, while it used to take an average of 3 minutes to find information in the past manuals, after using SBAbot Wiki, information is received within 5 seconds, improving the work speed by more than 36 times per single query. SBAbot saves about 48,000 hours annually, and SBAbot Wiki saves 4,680 hours. In terms of manpower, this translates to a scale of 25 people, and the annual cost-saving effect is about 1 billion won.
For the first time in a public institution, an 'AI CEO Avatar' was also introduced. The AI avatar is a virtual character created by integrating various AI service technologies. It learns and implements features such as human expressions, voices, and gestures.
Seoul Economic Promotion Agency is producing about 20 shorts per month on the YouTube channel 'SBATV' by implementing CEO Hyunwoo Kim as an AI avatar. △Support projects centered on public projects and company recruitment △Introduction of SBA events and exhibitions such as Dongdaemun Design Plaza (DDP) showroom and SeoulCon △Insights on economic, entrepreneurship, investment, and global issues, promoting institutional support projects and core businesses.
Seoul Economic Promotion Agency is expanding AI and digital transformation support not only within the institution but also for SMEs and Seoul citizens. 
Hyunwoo Kim, CEO of Seoul Economic Promotion Agency, said, "As a support agency for SMEs, we will first practically adopt and utilize AI technology to become a leading institution in AI innovation," and "We will do our best to make AI-based work efficiency a practical model of the government's digital policy."
kaya@fnnews.com Choi Hye-rim Reporter