KB Kookmin Bank Operates 'Generative AI Consultation Chatbot' for Employees

[Financial News] KB Kookmin Bank announced on the 13th that it has launched the operation of a 'Generative Artificial Intelligence (AI) Consultation Chatbot' that employees can use in the consultation process with customers.
The chatbot introduced this time utilizes the financial consultation agent from the generative AI services designated as innovative financial services by the Financial Services Commission in November last year, combining generative AI with the existing machine learning (ML)-based employee chatbot to enhance consultation accuracy and usability.
In particular, by providing information related to bank business regulations and guidelines, product content, services, etc., based on generative AI, it is expected that employees' customer consultation capabilities will be further enhanced and expedited.
KB Kookmin Bank plans to continuously enhance the data and quality of generative AI to gradually expand the area of customer AI consultation services in the future.
A KB Kookmin Bank representative said, "By utilizing the generative AI-based consultation chatbot, we can increase work efficiency while providing a higher level of service to customers," adding, "We will continue to use the latest AI technology to provide new and innovative experiences to both customers and employees."

gogosing@fnnews.com Park So-hyun Reporter