Hana Insurance, KSQI Excellent Call Center Award

[Financial News] Hana Insurance announced on the 29th that it was selected as an excellent call center in the '2025 Korea Industry Service Quality Index (KSQI)' evaluation organized by Korea Management Association Consulting (KMAC).
The Korea Industry Service Quality Index (KSQI) is an index that evaluates the quality level of customer contact services by industry, based on the service experience felt from the customer's perspective. This year's call center survey was conducted on 339 companies in a total of 48 industries.
Hana Insurance was selected as an excellent call center by receiving high evaluations in overall consultation quality, including reception conditions, customer response, consultation attitude, and business processing. Hana Insurance stated that this award is significant in that its consistent efforts for customer-centered management and continuous improvement of field-centered consultation services have been recognized externally.
Bae Seong-wan, CEO of Hana Insurance, who attended the award ceremony held on the 28th, said, "This award is a valuable result created by the dedication of all call center employees who have consistently improved consultation services by listening to the voice of customers and prioritizing customer satisfaction as the highest value," and "The call center is at the forefront of building brand trust, going beyond simply responding to customer inquiries, so we will continue to do our best to provide differentiated customer experiences with the spirit of 'Hana-like'."

coddy@fnnews.com Ye Byeong-jeong Reporter